Helpline Advisor — Frontline Emotional Support & Referrals

Victim Support in Cardiff is seeking Helpline Advisers to join our National Contact Centre team on a 12-month fixed-term basis. The role involves responding to crime victims with empathy, information and referrals, while coordinating with multiple services.

The position is office-based, 37.5 hours per week, with induction hours and a fixed rota after training. We value diversity and provide opportunities for development and supportive benefits.

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