Hire Administrator/ Receptionist

Brook Street Recruitment is delighted to be partnering with a leading client in Newtownabbey to recruit an experienced Hire Administrator/ Receptionist to join their growing team based in Mallusk. This is an excellent opportunity for a highly organised and customer-focused individual who enjoys working in a fast-paced environment. As the first point of contact for customers, you will play a key role in ensuring the smooth coordination of daily vehicle and trailer hire operations while supporting the continued growth of the business. If you thrive in a busy office environment, enjoy multitasking, and take pride in delivering exceptional customer service, we'd love to hear from you.

Key Responsibilities

• Coordinate and manage the daily vehicle and trailer hire process
• Handle multiple customer enquiries, bookings, deadlines, and operational requirements efficiently
• Prepare accurate hire agreements and supporting documentation
• Maintain up-to-date and accurate hire records and databases
• Follow up on outstanding paperwork, charges, and customer actions
• Welcome customers to the branch and provide assistance upon arrival and departure
• Manage the company switchboard and direct calls professionally
• Liaise with insurance brokers and maintain organised documentation
• Work closely with the Hire and Operations teams to ensure a seamless customer experience
• Scan, file, and maintain records in line with company procedures
• Provide general administrative support as required

Essential Criteria

• Minimum of 5 years' experience in an administrative role
• At least 5 GCSEs (or equivalent qualifications)
• Excellent organisational and administrative skills
• Proven ability to manage a varied workload and prioritise effectivelyStrong time management skills with the ability to meet deadlines
• High level of accuracy and attention to detail
• Proactive approach with the ability to see tasks through to completion
• Excellent communication and interpersonal skills
• Professional and confident telephone manner
• Proficient in Microsoft Word and Excel
• Ability to work independently and as part of a team
• Capable of working efficiently under pressure while maintaining accuracy
• Strong written and verbal English skills

Benefits

• Competitive salary of £30,000 - £33,000 per annum
• 30 days annual leave
• Bupa Private Healthcare
• Life Insurance (4 x annual salary)
• Company Pension Scheme
• Monday to Friday working pattern - No weekend work
• Opportunity to join a growing and supportive team

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