Hospitality & Client Experience Manager

Hospitality & Client Experience Manager

Salary: £30,000 - £40,000 + bonuses

We are partnering with a highly respected luxury brand to appoint a Hospitality & Client Experience Manager within their signature location.

This is a rare opportunity to take ownership of the client experience journey in an environment defined by craftsmanship, discretion, and exceptional standards - while building a long-term career within a prestigious luxury business.

The Opportunity

This role sits at the heart of the client journey.

You will shape how clients are welcomed, hosted, and remembered - ensuring every interaction feels seamless, personal, and aligned with a truly high-end environment.

Working closely with internal teams across marketing, client services and post-sale support, you will play a key role in ensuring a consistent and elevated experience across all touchpoints.

This position also offers exposure to wider business operations and provides a strong platform for long-term progression within a luxury brand environment.

From private appointments to exclusive in-showroom events, your focus will be on delivering a level of service that is effortless, intuitive, and quietly exceptional.

Key Responsibilities

• Deliver a polished, discreet and highly personalised client hosting experience
• Oversee all aspects of in-showroom hospitality, maintaining consistently high standards
• Curate memorable experiences for VIP and high-net-worth clients
• Plan and execute private events and exclusive client activations
• Collaborate with internal teams to support client engagement initiatives and brand experiences
• Ensure a seamless end-to-end client journey across all touchpoints
• Manage and develop a small team of junior hosts, leading from the front
• Introduce and refine hospitality procedures and service standards
• Build strong, lasting relationships with clients as a trusted brand ambassador

About You

You understand what exceptional service looks and feels like - where detail, timing, and discretion are everything.

You may currently be working within:

• Premium or first-class cabin crew for a leading international airline
• Luxury hospitality, boutique hotels, or private members' clubs
• A high-end retail or showroom environment with strong clienteling exposure

You will bring:

• Impeccable presentation and communication skills
• A natural ability to anticipate needs before they arise
• Confidence working with discerning and high-profile clients
• A calm, composed and detail-driven approach
• Experience supporting or mentoring more junior team members
• A genuine passion for delivering refined, personalised experiences
• A desire to build a long-term career within a luxury brand

Why This Role?

• Join a brand synonymous with heritage, craftsmanship, and prestige
• Work within a beautiful, client-focused showroom environment
• Gain exposure to multiple areas of the wider business, including client services and brand experience
• Play a key role in shaping and elevating the client journey strategy
• Be part of a business where client experience is central to long-term success

BH35995

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