Hospitality Team Member Level 2

Overview

Join to apply for the Hospitality Team Member Level 2 role at Inspire ATA

We are seeking candidates for a hospitality role with focus on safe handling, storage and communicating product contents, while delivering excellent customer service.

Responsibilities

• Know the business vision and values, products/services and business aim.
• Responsible approach to the preparation, sale and service in relation to safe handling, storage and communicating contents of products.
• Comply with legal requirements.
• Put people at ease in all matters.
• Understand the importance of meeting customer expectations.

Core skills to be developed

• Know the business vision and values, products/services and business aim.
• Responsible approach to the preparation, sale and service in relation to safe handling, storage and communicating contents of products.
• Handling payments.
• Comply with legal requirements.
• Minimise waste.
• Put people at ease in all matters.
• Understand the importance of meeting customer expectations.

Why choose Inspire ATA?

We work with high-quality training providers to deliver a wide range of training programmes through a blended learning approach that is tailored to each learner\'s needs. Inspire ATA recruits and employs each apprentice on behalf of the "host" client, enabling us to offer additional support and a better experience for both apprentice and client. We can also offer flexi-job apprenticeships which means we are able to offer short term contracts and other non-standard employment models.

Knowledge, skills and behaviours

• Knowledge
• Skills
• Behaviours
• Recognise customer profiles and needs
• Understand the importance of meeting customer expectations
• Understand importance of receiving and dealing with customer feedback
• Know the business vision and values, products/services and business aim
• Understand use of technology to enhance customer service
• Communication methods
• Know how to influence a team
• Communication
• Customer service
• Use technology appropriately
• Handling payments
• Comply with legal requirements
• Minimise waste
• Put people at ease in all matters
• Responsible approach to the preparation, sale and service in relation to safe handling, storage and communicating contents of products
• Use appropriate opportunities to up-sell and promote products and services
• Actively seek opportunity to ‘wow’ customers

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Education

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