Hotel & Rail Travel Consultant

Ready for take-off? Your career in travel starts here!

Hotel & Rail Travel Consultant, Bradford

No experience in travel required, just bring your customer service skills, and we’ll handle the training. This is your boarding pass into one of the world’s most exciting industries.

What you’ll do

Answer calls and emails from clients, helping them book hotels and rail travel and get the most out of our booking tools. You’ll be part of a close-knit crew supporting one of our biggest clients.

What’s in your kit bag

• Some customer service experience ( over the phone and on email)

• A genuine interest in travel, an NVQ Level 3 or higher in Travel & Tourism is a nice-to-have, but not essential

• A team player who stays calm under pressure

• Comfortable in Microsoft Office

Flight details

• Office-based in Bradford, near Bradford Interchange station

• Shift pattern: 4 days a week, either Sun–Wed or Wed–Sat

• Full training provided

• Subject to a DBS check and right to work in the UK

Why fly with CTM

Join a genuine career path in a fast-moving, global industry, backed by a supportive team from day one.

Boarding now

Apply today. Shortlisted candidates will be invited to an Assessment Day this summer which involves an interview, an individual exercise, and a group exercise.

Pack your bags. Your journey with CTM starts now.

Note that this role requires a DBS and potentially an enhance personnel check. Please apply only if you are comfortable with this.

What to expect from the recruitment process

• Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
• Then, if you are progressing, we will invite you to an assessment day.
• On the day, you will be doing a individual interview, an individual exercise and a group exercise.

Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy.

CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only.

CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

Reward & Recognition

Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Employee Wellbeing and Flexibility

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.

Sustainability Focus

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at