Hotel Concierge

About the Role

Our client is seeking a polished and knowledgeable Hotel Concierge to provide exceptional service to guests at their luxury hotel in Plymouth . As the first point of contact for many guest needs, you will be responsible for anticipating requirements, offering personalized recommendations, and arranging services to ensure a memorable stay. This role demands a high level of professionalism, discretion, and an extensive understanding of local attractions and amenities. It's a fantastic opportunity to be a key ambassador for the hotel.

Key Responsibilities

• Assist guests with a wide range of requests, including restaurant reservations, theatre tickets, and transportation.
• Provide expert recommendations on local attractions, activities, and dining.
• Coordinate with external vendors and service providers to fulfill guest requests efficiently.
• Maintain an up-to-date knowledge of hotel services, local events, and travel information.
• Handle guest inquiries and issues with professionalism and a focus on guest satisfaction.
• Manage the concierge desk operations, ensuring a welcoming and organized environment.

Requirements

• Previous experience in a concierge, guest relations, or similar customer-facing role within the hospitality industry.
• Excellent knowledge of Plymouth and surrounding areas.
• Outstanding communication, interpersonal, and problem-solving skills.
• Professional appearance and demeanor.
• Proficiency in concierge software and general computer skills.

Benefits

• Competitive salary and potential for tips.
• Opportunities to enhance guest experiences daily.
• Uniform provided.
• Access to staff training and development programs.
• A prestigious work environment in a beautiful coastal city.