Hotel Duty Manager

About the Role

Our client is seeking a highly organized and adaptable Hotel Duty Manager to oversee operations at their property in Stoke-on-Trent . In this critical role, you will be responsible for ensuring the smooth running of the hotel during your shift, managing all departments, and providing leadership to the on-duty team. You will be the main point of contact for guests and staff, handling any issues that arise to maintain the highest standards of service and operational efficiency. This position demands a proactive approach and a commitment to delivering exceptional guest experiences.

Key Responsibilities

• Oversee all hotel operations during your assigned shift, ensuring seamless service delivery across all departments.
• Manage and support the on-duty team, providing guidance, motivation, and problem-solving assistance.
• Act as the primary point of contact for guest inquiries, concerns, and emergencies, ensuring prompt and satisfactory resolution.
• Ensure adherence to all hotel policies, procedures, and safety regulations.
• Conduct regular inspections of hotel premises to maintain high standards of cleanliness, presentation, and security.
• Handle cash, charge transactions, and end-of-day reporting accurately.

Requirements

• Previous experience in a supervisory or management role within the hotel industry .
• Strong understanding of hotel operations, including front desk, housekeeping, and F&B.
• Excellent leadership, communication, and problem-solving skills.
• Ability to remain calm and effective under pressure.
• Proficiency in hotel management systems and standard office software.

Benefits

• Competitive salary package.
• Opportunity to work in a dynamic hotel environment in Stoke-on-Trent .
• Comprehensive health and benefits coverage.
• Paid time off and holiday entitlement.
• Potential for career advancement within the company.