Hotel Duty Manager

About the Role

Our client is seeking a reliable and experienced Hotel Duty Manager to oversee operations on a day-to-day basis at a well-regarded hotel in Bristol . This position requires a proactive individual who can manage all departments during their shift, ensure guest satisfaction, handle operational issues, and lead the team effectively. You will play a key role in maintaining the hotel's high standards and ensuring a smooth and welcoming experience for all guests, contributing to the hospitality excellence in the South West England region.

Key Responsibilities

• Assume responsibility for overall hotel operations during assigned shifts.
• Ensure the highest standards of guest service are maintained across all departments.
• Respond promptly and effectively to guest inquiries, requests, and complaints.
• Manage and motivate the hotel team during shifts, providing guidance and support.
• Oversee the security and safety of the hotel premises and its occupants.
• Handle emergency situations calmly and efficiently according to hotel procedures.

Requirements

• Previous experience in a supervisory or management role within the hotel industry, preferably as a Duty Manager .
• Strong understanding of hotel operations, including front office, F&B, and housekeeping.
• Excellent leadership, communication, and problem-solving skills.
• Ability to remain calm and decisive under pressure.
• Knowledge of health and safety procedures.
• Flexibility to work various shifts, including nights and weekends.

Benefits

• Competitive salary and potential for performance-related bonuses.
• Opportunities for professional development and training.
• Accommodation benefits or allowance.
• Staff discounts and access to hotel facilities.
• A dynamic and engaging work environment in Bristol .
• Pension scheme.