Hotel Duty Manager

About the Role

Our client is looking for a proactive and experienced Hotel Duty Manager to oversee all hotel operations during their shifts in Bristol . You will be responsible for ensuring the highest standards of guest service, operational efficiency, and staff performance across all departments. This crucial role requires strong leadership abilities, excellent problem-solving skills, and the capacity to handle a wide range of situations with composure and professionalism. You will act as the primary manager on duty, representing the hotel and ensuring guest satisfaction around the clock.

Key Responsibilities

• Assume responsibility for the overall management of the hotel during assigned shifts.
• Ensure all departments are operating efficiently and meeting service standards.
• Handle guest complaints and resolve issues promptly and effectively to ensure guest satisfaction.
• Manage staff, providing direction and support to ensure optimal performance.
• Oversee the implementation of hotel policies and procedures in Bristol .
• Coordinate with department heads to address operational challenges and opportunities.

Requirements

• Proven experience in hotel management, preferably as an Assistant Hotel Manager or Duty Manager.
• Strong understanding of hotel operations, including front office, housekeeping, and F&B.
• Excellent leadership, communication, and interpersonal skills.
• Ability to make sound decisions under pressure and manage diverse teams.
• Knowledge of health, safety, and licensing regulations.
• A guest-focused attitude and a commitment to service excellence in Bristol .

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement within the hotel group.
• Staff accommodation may be available.
• Discounts on hotel stays and services.
• A dynamic and challenging role in a thriving city in Bristol .