Hotel Front Desk Supervisor

About the Role

Our client, a distinguished hotel in the heart of academic Oxford , is seeking an organized and customer-oriented Hotel Front Desk Supervisor to lead their front office team. This role is pivotal in ensuring a welcoming and efficient guest experience from arrival to departure. You will supervise the front desk staff, handle guest inquiries and issues, manage reservations, and contribute to the overall smooth operation of the hotel. This is an ideal opportunity for an individual with excellent communication skills and a passion for hospitality to develop their leadership capabilities.

Key Responsibilities

• Supervise front desk operations, ensuring a high level of service and guest satisfaction.
• Train, mentor, and schedule front desk staff, ensuring adequate coverage and professional conduct.
• Handle guest check-ins, check-outs, reservations, and respond to inquiries and requests promptly.
• Address and resolve guest complaints and concerns effectively and courteously.
• Assist with managing hotel systems, reporting, and maintaining accurate guest records.

Requirements

• Previous experience in a front desk or guest services role, with supervisory experience preferred.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in hotel management software (PMS) and standard office applications.
• Ability to remain calm and professional under pressure and handle multiple tasks.
• A proactive attitude and a strong commitment to providing exceptional guest experiences.

Benefits

• Competitive salary with potential for overtime.
• Comprehensive training programs and career development opportunities.
• Staff meals and discounts on hotel services and dining.
• Employee assistance program and wellness initiatives.
• A supportive and dynamic work environment in a historic Oxford setting.