Hotel Front Desk Supervisor

About the Role

Our client is seeking a charismatic and efficient Hotel Front Desk Supervisor to join their team in the vibrant seaside city of Brighton . This crucial role involves leading the front desk team to provide exceptional guest service, manage check-in/check-out processes, and ensure the smooth operation of the front office. You will be instrumental in creating a welcoming atmosphere and ensuring every guest has a positive experience from arrival to departure. This is an ideal opportunity for someone with a passion for hospitality and strong leadership potential.

Key Responsibilities

• Supervise and train front desk staff, ensuring high standards of service and professionalism.
• Manage guest check-ins and check-outs efficiently, handling reservations and inquiries accurately.
• Address guest concerns and complaints promptly and effectively, ensuring guest satisfaction.
• Handle cash, credit card transactions, and maintain accurate financial records for the front desk.
• Ensure the lobby and front desk area are maintained to the highest standards of cleanliness and presentation.
• Coordinate with other hotel departments to ensure guest requests and needs are met.
• Assist in developing and implementing front desk procedures to improve efficiency and guest experience.

Requirements

• Previous experience in a hotel front desk role, with supervisory experience preferred.
• Excellent customer service and communication skills.
• Proficiency with hotel Property Management Systems (PMS) and Microsoft Office Suite.
• Strong organisational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• A commitment to delivering outstanding guest experiences in Brighton .

Benefits

• Competitive salary and potential for service charge tips.
• Opportunities for career advancement within the hotel industry.
• Staff meals and discounts on hotel services.
• A positive and collaborative working environment by the sea.
• Comprehensive training and ongoing professional development.