Hotel Front Desk Supervisor

About the Role

Our client, a well-established hotel in Wolverhampton , is seeking a proactive and customer-focused Hotel Front Desk Supervisor to join their team. This role involves overseeing the front desk operations, ensuring that guests receive a warm welcome and efficient service throughout their stay. You will lead a team of front desk agents, manage reservations, handle guest inquiries, and ensure the smooth running of daily operations. The ideal candidate is a natural leader with excellent communication skills and a passion for delivering exceptional guest experiences, contributing to the hotel's reputation for outstanding service in the West Midlands.

Key Responsibilities

• Supervise the daily activities of the front desk team, providing guidance and support.
• Ensure efficient check-in and check-out processes, managing guest reservations and room assignments.
• Handle guest inquiries, requests, and complaints professionally and promptly, escalating complex issues as needed.
• Train new front desk agents on hotel policies, procedures, and service standards.
• Maintain the accuracy of guest accounts and hotel records, processing payments and generating reports.
• Ensure the lobby area and front desk are well-maintained and presentable at all times.

Requirements

• Previous experience in a front desk or hotel reception role, with supervisory experience highly desirable.
• Strong customer service skills and a friendly, approachable demeanor.
• Excellent communication, organizational, and multitasking abilities.
• Proficiency in hotel reservation systems (e.g., Opera, Fidelio) and Microsoft Office.
• Ability to work flexible hours, including evenings, weekends, and holidays, to support operations in Wolverhampton .

Benefits

• Competitive hourly wage and potential for tips/bonuses.
• Opportunities for career development within the hotel industry.
• Employee discounts on accommodation and dining.
• Pension scheme and paid time off.
• A positive and collaborative team environment.