Hotel General Manager

About the Role

Our client is seeking an experienced and dynamic Hotel General Manager to oversee all operations of a prestigious hotel located in the heart of London . You will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance. This pivotal role requires a strategic leader who can inspire a diverse team, manage budgets effectively, and drive revenue growth while maintaining brand integrity. You will play a key part in shaping the guest experience and the hotel's reputation within the competitive London hospitality market.

Key Responsibilities

• Oversee daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
• Develop and implement strategic plans to improve guest satisfaction and loyalty.
• Manage budgets, control costs, and optimize revenue streams to achieve financial targets.
• Lead, mentor, and develop a high-performing hotel team, fostering a positive work environment.
• Ensure compliance with all health, safety, and licensing regulations.
• Build and maintain strong relationships with guests, suppliers, and local community stakeholders.

Requirements

• Proven experience as a Hotel General Manager or senior operations role in the hospitality sector.
• Strong understanding of hotel operations, financial management, and P&L statements.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to drive sales and marketing initiatives.
• Proficiency in hotel management software and systems.
• A passion for delivering exceptional customer service and a keen eye for detail.

Benefits

• Competitive salary package commensurate with experience.
• Performance-based bonus opportunities.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement within a renowned group.
• Complimentary and discounted stays at partner hotels worldwide.