Hotel Operations Manager

About the Role

Our client is seeking a highly organized and results-driven Hotel Operations Manager to oversee the day-to-day functions of their establishment in Stoke-on-Trent . You will be responsible for managing various departments, including front office, housekeeping, and maintenance, to ensure efficient operations and exceptional guest satisfaction. This hybrid role involves significant on-site management while allowing for strategic planning and administrative tasks to be conducted remotely. Your leadership will be key to maintaining the hotel's reputation and driving profitability.

Key Responsibilities

• Direct and coordinate the activities of all hotel departments to ensure smooth and efficient operations.
• Implement and monitor operational policies and procedures to maintain high standards of service and safety.
• Manage budgets, control costs, and identify opportunities for revenue enhancement.
• Oversee staff performance, conduct training, and foster a culture of excellence and teamwork.
• Ensure compliance with all local regulations, licensing, and health and safety standards.

Requirements

• Proven experience in hotel management, with a strong understanding of various hotel operations.
• Demonstrated leadership and team management skills.
• Proficiency in hotel management systems and financial reporting.
• Excellent problem-solving abilities and strategic thinking capabilities.
• Ability to balance on-site operational demands with remote administrative responsibilities.

Benefits

• Competitive salary and performance-based bonuses.
• Hybrid work arrangement offering flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and career advancement.
• A dynamic work environment with a focus on operational excellence.