Hotel Operations Manager

About the Role

Our client is seeking a seasoned and efficient Hotel Operations Manager to oversee the daily operational activities of their well-regarded establishment in Reading . This senior role requires a leader with a comprehensive understanding of all hotel departments, including housekeeping, food & beverage, front office, and maintenance, with a focus on optimizing efficiency and guest satisfaction. You will play a key role in driving service excellence, managing departmental budgets, and ensuring the property operates smoothly and profitably, contributing to the overall success and reputation of the hotel.

Key Responsibilities

• Manage and coordinate the operations of all hotel departments to ensure seamless service delivery.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Oversee departmental budgets, control costs, and manage resources effectively.
• Ensure compliance with all health, safety, and licensing regulations.
• Lead and motivate department heads and their teams, fostering a culture of excellence.
• Monitor guest feedback and implement improvements to service standards.

Requirements

• Significant experience in a senior operations management role within the hotel industry.
• Strong knowledge of all hotel operational areas and best practices.
• Proven ability to manage budgets, control costs, and drive profitability.
• Excellent leadership, communication, and organizational skills.
• A degree in Hospitality Management or a related field is highly desirable.

Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement in a reputable hotel group.
• Performance-based incentives.
• A challenging and rewarding role in the heart of Reading .
• Supportive management and a professional working environment.