Hotel Operations Manager

About the Role

Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of a prestigious hotel located in the heart of Aberdeen, Scotland . This pivotal role involves managing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure exceptional guest experiences and efficient service delivery. You will be instrumental in driving operational excellence, enhancing profitability, and maintaining the high standards expected by our discerning clientele, contributing to the hotel's reputation as a premier destination.

Key Responsibilities

• Manage and direct all hotel operational departments to ensure smooth and efficient day-to-day running.
• Develop and implement strategies to enhance guest satisfaction and service quality across all touchpoints.
• Oversee staff recruitment, training, scheduling, and performance management to build a motivated and high-performing team.
• Control operational costs, manage budgets, and implement measures to improve profitability without compromising on quality.
• Ensure compliance with all health, safety, and legal regulations within the hotel premises.
• Collaborate with the sales and marketing teams to drive occupancy rates and revenue growth.

Requirements

• Proven experience in a similar hotel management role, preferably within operations.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability in budget management and financial planning.
• Excellent problem-solving skills and the ability to handle challenging situations effectively.
• Knowledge of hotel management software and systems.
• A passion for the hospitality industry and delivering outstanding guest service.

Benefits

• Competitive salary and performance-based bonuses.
• Accommodation allowance or on-site housing options.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career advancement within a reputable hotel group.
• A supportive and dynamic work environment in a vibrant city.