Hotel Operations Manager

About the Role

Our client is looking for a proactive and experienced Hotel Operations Manager to oversee the smooth and efficient running of their key operational departments in Liverpool . This role is vital in ensuring guests receive a consistent and high-quality experience across all touchpoints, from check-in to housekeeping and F&B services. You will work closely with department heads to implement best practices, control costs, maintain standards, and drive guest satisfaction, playing a significant role in the overall success and reputation of the hotel.

Key Responsibilities

• Supervise and coordinate the daily operations of departments such as Front Office, Housekeeping, and Food & Beverage.
• Ensure all operational standards, service quality, and brand guidelines are consistently met and exceeded.
• Implement and manage departmental budgets, focusing on cost control, resource optimization, and profitability.
• Develop and train operational staff, fostering a culture of teamwork, accountability, and exceptional service delivery.
• Conduct regular inspections and audits to ensure compliance with health, safety, and security regulations.
• Address and resolve guest complaints promptly and effectively, turning potential issues into positive experiences.

Requirements

• Proven experience as an Operations Manager or in a senior operational role within the hotel industry.
• Strong knowledge of hotel operations, including Front Desk, Housekeeping, F&B, and maintenance.
• Excellent leadership, team management, and problem-solving skills.
• Proficiency in hotel management software and standard office applications.
• Ability to manage budgets and drive operational efficiency in a fast-paced environment.
• A commitment to delivering outstanding guest service and maintaining high standards in Liverpool .

Benefits

• Competitive salary and annual bonus opportunities.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career progression.
• Discounts on hotel stays and dining across the brand.
• A supportive work environment with a focus on operational excellence and employee engagement.