Hotel Operations Manager

About the Role

Our client is seeking a highly motivated and experienced Hotel Operations Manager to oversee the day-to-day operations of their esteemed property in Birmingham . This crucial role involves leading a dedicated team to ensure exceptional guest experiences, maintain high standards of service, and drive operational efficiency and profitability. You will be instrumental in managing various departments, including front office, housekeeping, and food & beverage, ensuring all aspects of the hotel run smoothly and align with the brand's commitment to excellence in hospitality.

Key Responsibilities

• Supervise and direct the activities of all hotel operational departments to ensure guest satisfaction and adherence to service standards.
• Develop and implement operational policies and procedures to optimize efficiency and guest service.
• Manage staff performance, training, and development to foster a motivated and skilled team.
• Oversee budget management, cost control, and revenue enhancement strategies for operational departments.
• Ensure compliance with health, safety, and licensing regulations across the property.

Requirements

• Proven experience in hotel management, ideally with a background in operations.
• Strong leadership and team management abilities with a focus on service excellence.
• Excellent understanding of hotel operations, including front desk, housekeeping, and F&B.
• Proficiency in hotel management software and operational reporting.
• A degree in Hospitality Management or a related field is desirable.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance package.
• Opportunities for career advancement within a reputable hotel group.
• Employee discounts on accommodation and dining.
• A dynamic and supportive work environment in the heart of Birmingham .