Hotel Operations Manager

We are looking for an experienced and commercially driven Hotel Operations Manager to join a hotel in London.

This is a senior leadership position for an accomplished hospitality professional who understands what it takes to deliver exceptional guest experiences, high operational standards and strong commercial results .

You will take responsibility for the smooth day-to-day operation of the hotel, working closely with the General Manager and senior leadership team to drive performance, develop people and continuously improve the guest journey.

Key Responsibilities

• Oversee the day-to-day operations of the hotel, ensuring consistently high standards across all departments.
• Lead, motivate and develop departmental managers and operational teams.
• Drive exceptional guest satisfaction and ensure outstanding service standards.
• Monitor and improve operational KPIs, productivity and profitability.
• Take responsibility for budgets, cost control, labour management and operational performance.
• Work closely with the General Manager and senior management team on business strategy and operational planning.
• Ensure compliance with health & safety, licensing, employment and operating standards.
• Monitor guest feedback and implement improvements where required.
• Develop and maintain effective SOPs and operational procedures.
• Identify opportunities to improve efficiency, revenue and overall hotel performance.
• Support recruitment, training, succession planning and employee development.
• Manage operational challenges confidently and provide effective solutions.
• Work collaboratively with Food & Beverage, Housekeeping, Front Office, Maintenance and other departments.
• Support hotel projects, refurbishments, new initiatives and continuous improvement programmes.

About You

We are looking for a proven hotel operator with significant experience in a senior operational management position.

You should have:

• Strong previous experience as a Hotel Operations Manager, Deputy General Manager, Hotel Manager or similar senior role.
• Extensive experience within the hotel/hospitality industry.
• A strong understanding of hotel operations across multiple departments.
• Proven experience managing and developing large teams.
• Strong commercial awareness with experience of budgets, KPIs and cost control.
• Excellent leadership and people-management skills.
• A genuine passion for guest experience and service excellence.
• Strong problem-solving and decision-making abilities.
• Excellent communication and stakeholder-management skills.
• The ability to remain calm and effective in a fast-paced hotel environment.
• Strong knowledge of health, safety and operational compliance.
• Experience working within a quality-driven or premium/luxury hotel environment would be highly advantageous.

What We Offer

• £84,000 inc basic and bonus
• Performance-related bonus
• Senior leadership position
• Opportunity to influence and improve operations
• Career development and progression opportunities
• Excellent employee benefits

All applications will be treated with the strictest confidence.

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