Hotel Receptionist – 5 Boutique Hotel

Hotel Receptionist – 5* Boutique Hotel

Kings Cross

Born in March 2007, The Megaro Hotel is a 49-bedrooms boutique hotel. Part of St Pancras Hotels group, this is a unique property, unique in its style, combining art, luxury, and exclusivity under one roof. The Megaro proudly holds the world’s largest external hotel mural, seen and acknowledged by international artists.

We are looking for an experienced Hotel Receptionist ready to join our wonderful team, experienced with the role in a 5* hotel would be ideal, although not a must. The receptionist will be working on-site 5 days a week, managing reservations (check-in & check-out), calls, and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will be passionate, well-presented and extremely knowledgeable, and passionate about 5-star service.

The role reports directly to the Hotel Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key.

The Hotel Receptionist will:

• ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level
• be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates
• be extremely knowledgeable about the company services, standards & products
• commercially and financially astute
• flexible on working hours and duties
• have a great eye for details and will maintain guests’ record up to date at all time
• provide exceptional customer service and unforgettable experience

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