Hotel Receptionist

About the Role

Our client is seeking a friendly and efficient Hotel Receptionist to be the first point of contact for guests at their establishment in Wolverhampton . This role is vital for ensuring guests have a welcoming and seamless experience from arrival to departure. You will be responsible for managing check-ins and check-outs, handling guest inquiries, and providing information about the hotel and local attractions in this West Midlands city.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Process check-ins and check-outs accurately and efficiently using the hotel's reservation system.
• Handle guest inquiries, requests, and concerns with courtesy and helpfulness.
• Provide information about hotel facilities, services, and local points of interest in Wolverhampton .
• Manage phone calls, emails, and mail for guests and the hotel.
• Maintain the reception area to ensure it is clean, tidy, and presentable at all times.

Requirements

• Previous experience in a customer service or front desk role is preferred, ideally in hospitality and tourism .
• Excellent communication and interpersonal skills.
• Proficiency in using computer systems, including reservation software.
• A positive attitude, strong organizational skills, and attention to detail.
• Ability to multitask and remain calm under pressure.
• Willingness to work flexible hours, including weekends and holidays, in Wolverhampton .

Benefits

• Competitive hourly wage.
• Opportunities for training and career development in the hospitality sector.
• Staff discounts on hotel stays and services.
• A friendly and supportive work environment.
• Be an integral part of guest satisfaction at a welcoming hotel.