Hotel Receptionist

About the Role

Our client is seeking a friendly and efficient Hotel Receptionist to be the first point of contact for guests at their well-regarded hotel in Norwich . This role is essential for creating a welcoming atmosphere and ensuring smooth check-in and check-out processes. You will manage guest inquiries, handle administrative tasks, and contribute to a positive guest experience throughout their stay in Norwich .

Key Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Manage reservations, confirm guest details, and allocate rooms.
• Answer telephone calls, respond to guest inquiries, and direct calls appropriately.
• Handle guest requests and resolve minor issues promptly and courteously.
• Process payments accurately and maintain the accuracy of the front desk ledger.
• Provide information about hotel facilities and the local area of Norwich .

Requirements

• Previous experience as a Hotel Receptionist or in a customer service role.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel reservation systems and basic computer applications.
• Strong organizational skills and the ability to multitask.
• A professional appearance and a positive, helpful attitude.
• Familiarity with the Norwich area is a plus.

Benefits

• Competitive hourly wage.
• Opportunities for training and career advancement in the hotel industry.
• Staff discounts on hotel services and dining.
• A friendly and supportive team environment.
• Work in a historic and vibrant city of Norwich .