Hotel Receptionist

Hotel Receptionist - Day

Imperial London Hotels Group based at

£26,916.00 per annum Pro Rata + Benefits

40 hours a week (5 days out of 7 days weekly rota)

Shifts 07:30-16:00/ 11:30-20:00/ 13:00-21:30

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you thrive in a fast-paced environment and excel at communication?

If so, we’d love to hear from you!

We’re looking for a warm and welcoming individual to join our dedicated Front Office team at our hotel near Russell Square, central London. As a key member of our team, you'll play an essential role in ensuring our guests have a memorable stay.

Why Join Us?

Career Growth: Whether you’re experienced in customer service or just starting, we offer a range of Front Office roles, including Receptionist, Concierge Assistant Front Office Manager, and Front Office Manager, with clear progression paths and training opportunities from day one.

Dynamic Environment: No two days are the same. You'll interact with guests from around the world and work in a bustling yet supportive setting.

Great Location: Based in Bloomsbury, you'll be in the heart of London, working at Holiday Inn, with 316 rooms. It’s a lively place to be, offering a ground floor coffee bar, atmospheric Irish pub and 14 event spaces that can accommodate up to 300 people.

What we’re looking for:

Professional proficiency in English

A natural flair for customer service

Team-oriented attitude

Positive and caring personality

Problem-solving abilities

Happy to work in a fast-paced environment

Flexibility to work a varied shift pattern: early mornings, evenings, and weekends

Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing

Desirable

Experience in the hospitality sector

Proficiency in multiple languages

Knowledge of Opera PMS

What’s In It for You:

28 days holiday, rising to 33 with length of service (including bank holidays)

Access to ILH Training Academy programmes, apprenticeships and supported study

Holiday Purchase Scheme

Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning

Interest‑free Season Ticket Loan

Workplace Pension

Team Member flat rate and 50% friends and family hotel discount

50% discount across ILH F&B outlets

Discounted drinks at Blooms Café

Employee‑funded Health Cash Plan

Local Bloomsbury discounts

Early Pay access

Shopping discounts with selected retailers

Salary sacrifice schemes including nursery care, cycle to work, and technology

Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

About Us:

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Holiday Inn is under the IHG branding but owned and managed by Imperial London Hotels. And we believe that great hospitality starts with the right team.

Are you ready to be the best version of yourself? Please reach out to us today