Housekeeping Attendant

Job Description

Waldorf Astoria London – Admiralty Arch is seeking a Housekeeping Attendant to join the pre‑opening team for this highly anticipated new luxury hotel opening later this year.

Unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud – and a world‑class spa, state‑of‑the‑art fitness facilities, and grand event spaces including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once‑in‑a‑lifetime experiences in the world’s most sought‑after destinations.

Benefits

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

Responsibilities

Here’s what you’ll do during a typical day: The Housekeeping Attendant plays a vital role in the seamless operation of the housekeeping and laundry departments. This position coordinates guest requests, assesses operational priorities, and allocates resources with precision—ensuring services are delivered efficiently, discreetly, and to the highest standards, resulting in an intuitive and effortless guest experience.

As a Housekeeping Attendant, you will provide refined operational support across both housekeeping and laundry functions, upholding meticulous standards and service excellence throughout the hotel. You will perform the following responsibilities to the highest luxury standards:

• Ensuring consistently exceptional operating standards across all Housekeeping and Laundry areas, in full alignment with brand and hotel standards
• Monitoring the presentation, performance, and conduct of all Housekeeping and Laundry Team Members, with a strong focus on training, alignment, and teamwork
• Delivering warm, attentive, and responsive Guest service at all times
• Actively coordinating room availability and release in partnership with Floor Housekeeping Supervisors to support Guest arrivals and service flow
• Managing key departmental controls, including staffing levels, master key issuance, incident records, and the tracking of uniforms and linen inventory
• Reviewing daily Guest information within the CRM system to ensure all preferences, requests, and special instructions are anticipated and fulfilled accurately
• Coordinating floral arrangements for special occasions and arranging personalised linen services, including embroidered or bespoke items for celebrations and indulgent experiences
• Managing monthly Lost & Found records, including documentation and approved donations
• Inspecting uniforms daily and coordinating cleaning, repair, or replacement as required
• Coordinating and controlling the flow of documentation, linen, and personnel within the department, including daily linen releases from Laundry
• Overseeing the daily release and processing of Guest garments utilising the laundry service
• Completing monthly Laundry expense closures and accurately managing departmental provisions
• Providing operational cover for the Laundry Attendant during periods of leave, days off, or absence

Qualifications and Desired Skills

Role: A Housekeeping Attendant representing Hilton’s luxury brands consistently acts in the best interests of our Guests, while collaborating seamlessly with colleagues across the hotel. To succeed in this role, you will demonstrate the following qualities and capabilities:

• Strong planning and organisational skills with the ability to prioritise effectively
• Clear, polished verbal and written communication abilities
• Previous experience in a Housekeeping or Laundry environment within a quality‑driven setting
• Excellent interpersonal skills underpinned by a genuine, service‑led mindset
• Intermediate proficiency in computer systems and standard office applications, including Microsoft Office
• A proven commitment to delivering consistently elevated Guest service
• Exceptional standards of cleanliness, organisation, and personal presentation

It is advantageous if you demonstrate the following capabilities and advantages:

• The ability to collaborate effortlessly as part of a high‑performing team
• Exceptional attention to detail with a discerning eye for quality
• A positive, composed, and proactive professional attitude
• Prior experience within a luxury or ultra‑luxury hospitality or service‑led environment is highly desirable

Core Values

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

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