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Housekeeping Room Attendant

Job Description

The Swan’s Nest Hotel is a 17th century building offering 79 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.

The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.
To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
To complete any other reasonable tasks as requested by your Line Manager.

If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

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