Housekeeping Supervisor - Housekeeping

Description

Bring our neighbourhood to life, one perfectly made room at a time.

AtHotel Indigo London K West Shepherd’s Bush, our hotel tells the story of the neighbourhood through every detail, and our housekeeping team is at the heart of that story. As ourHousekeeping Supervisor, you’ll be guiding our Room Attendants to deliver spotless rooms, thoughtful touches, and moments that matter. If you love high standards, leading from the floor, and making the guest experience shine, this is your next move.

What’s Our Story?

Hotel Indigo celebrates the individuality of every neighbourhood, and here in West London, we’re inspired by music, culture, and creative energy. Our guests expect more than clean rooms, they expect a stay that reflects the local vibe. AsHousekeeping Supervisor, you’ll help make that happen by supporting your team and keeping every detail in check.

Annual salary: £34,100

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest‑free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World‑class development programmes and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Set the standards: Check guest rooms, corridors, and public areas on your assigned floors to ensure everything is clean, safe, and guest‑ready, right down to the smallest detail.
• Lead the shift: Support the daily operations by assigning tasks, checking off completed rooms, and making sure your team has everything they need to deliver exceptional work.
• Support your team: Be a go‑to person on the floor, answering questions, solving problems, and giving feedback to help Room Attendants and Porters do their best work.
• Keep it running: Report maintenance issues, manage linen and supplies, and make sure service areas and trolleys are always tidy and ready for the next shift.
• Go the extra mile: Look after VIP room checks, special requests, and guest feedback, always with professionalism and pride.
• Work together: Communicate with the Front of House, Engineering, and other teams to keep service flowing and guests happy.
• Stay safe: Follow all manual handling, hygiene, safety, and COSHH procedures, and help create a safe environment for guests and team members alike.

What’s Your Story?

You’re motivated, organised, and passionate about leading by example. You’ll thrive in this Housekeeping Supervisor role if you bring:

• Experience as a housekeeping supervisor or senior room attendant in a hotel
• Strong communication and leadership skills
• Excellent attention to detail and time management
• Confidence with housekeeping systems and operational procedures
• A hands‑on approach and positive attitude
• Flexibility to work shifts, including weekends and holidays
• A genuine passion for guest experience and team development

All applicants must have existing rights to work in the UK.

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