Housekeeping Supervisor

Job Description

Waldorf Astoria London – Admiralty Arch is seeking a Housekeeping Supervisor to join the pre‑opening team for the highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sq ft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud – bringing together two of the world’s most celebrated Michelin‑starred chefs. Guests will also enjoy a world‑class spa, state‑of‑the‑art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once‑in‑a‑lifetime experiences in the world’s most sought‑after destinations.

Benefits

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes
• Opportunities to make a meaningful impact through industry‑leading Corporate Responsibility initiatives
• Team Member Travel Programme with exclusive discounted stays and 50 % off food & beverage
• High street savings through Perks at Work
• 28 days holiday, including bank holidays, rising to 33 days with length of service

Responsibilities

• Play a pivotal role in supporting the Housekeeping Department, ensuring the impeccable presentation, cleanliness, and upkeep of the hotel at all times.
• Assign daily work schedules and responsibilities to Housekeeping Team Members with precision and efficiency.
• Conduct thorough inspections of all check‑out rooms and perform spot checks of occupied rooms to ensure flawless presentation.
• Identify, report, and follow up on maintenance defects or operational issues in a timely and proactive manner.
• Inspect service areas, storerooms, and corridors to maintain impeccable back‑of‑house standards.
• Plan, schedule, and supervise deep‑cleaning initiatives and special housekeeping projects.
• Train, coach, and manage Room Attendants and Housekeeping Team Members to consistently meet and exceed brand expectations.
• Oversee stock control and ensure the careful maintenance and optimal use of housekeeping equipment.
• Deliver intuitive, personalised guest service, including the seamless execution of VIP and special requests.
• Ensure unwavering compliance with hotel brand standards and luxury service protocols at all times.

Qualifications

• Proven experience in a Housekeeping supervisory position within a luxury or five‑star hotel environment.
• A strong and demonstrable track record of leading, motivating, and developing high‑performing teams.
• Exceptional organisational skills, with strong analytical and problem‑solving capabilities.
• Meticulous attention to detail and a commitment to perfection in presentation and service delivery.
• Confident, professional communication skills at all levels.
• A genuine passion for delivering refined, anticipatory, and memorable guest experiences.
• Proficiency in computer systems and applications, including Microsoft Office (preferred).

Core Values

At Hilton, our core values define what it takes to succeed and guide the qualities we look for in every team member: passion for hospitality, integrity, leadership, teamwork, ownership, and a focus on the now.

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