Housing Engagement and Inclusion Officer

We are seeking an experienced Housing Engagement and Inclusion Officer to join a Local Authority in Surrey. This is an excellent opportunity to play a key role in ensuring tenants and leaseholders have a meaningful voice in the development and delivery of housing services.

You will lead on resident engagement, developing both existing and new ways for tenants to influence and scrutinise housing strategies, policies and services. A key focus will be ensuring engagement is accessible and inclusive, giving residents from diverse backgrounds appropriate opportunities to contribute and have their views heard.

Responsibilities will include delivering consultations, surveys and resident engagement activities, gathering and analysing feedback, and communicating how residents' views have influenced service improvements. You will also support digital inclusion, develop content for websites, social media, newsletters and reports, and evaluate the effectiveness of engagement methods.

The successful candidate will have strong resident engagement, consultation and communication skills, ideally within housing, local government or a similar public-sector environment. You should be confident working with a wide range of stakeholders and have a good understanding of equality, inclusion and regulatory requirements relating to tenant engagement.

How to Apply If you are interested in this role and meet the criteria above, please send us your application today.

If you do not hear from us within 2 working days of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us