Housing Officer - Hybrid

Housing Officer

London Local Authority | Hybrid Working | Immediate Start

Adecco is proud to be recruiting for an experienced Housing Officer on behalf of a large London local authority.

Please note: Previous Housing Management experience within a local authority, housing association, ALMO, or social housing provider is essential. Applications without direct Housing Management experience cannot be considered.

This is an excellent opportunity to join a busy and supportive housing team, delivering frontline housing services and making a real difference to residents and communities.

Role Details

Full Time, 36 hours per week, Monday to Friday Temporary assignment for an initial 3 months with likely extension £22.41 per hour PAYE (or Umbrella equivalent) Hybrid working, typically 2 to 3 days on patch and in the office, with the remainder working from home Immediate start available IT equipment provided Mileage and travel expenses reimbursed for visits Parking permit provided for estate inspections and resident visits Housing patch of approximately 700 properties

About the Role

As a Housing Officer, you will be responsible for delivering a high-quality, resident-focused housing management service across a designated patch. Acting as the visible and accountable face of Housing Services, you will work closely with tenants, leaseholders and partner agencies to ensure residents receive an excellent service and live in safe, well-managed neighbourhoods.

The role combines tenancy management, estate management, anti-social behaviour casework, resident engagement and partnership working, with a strong focus on improving resident satisfaction and community outcomes.

Key Responsibilities

Manage a designated patch of tenancies and leasehold properties. Deliver effective tenancy and neighbourhood management services. Investigate and manage anti-social behaviour cases, working with residents and partner agencies to achieve positive outcomes. Conduct tenancy audits, estate inspections, property visits and pre-termination inspections. Support vulnerable residents and work with partner organisations to help sustain tenancies. Monitor estate standards and identify opportunities for environmental and community improvements. Ensure compliance with tenancy and lease conditions, taking enforcement action where required. Prepare legal documentation and casework for tenancy enforcement and court proceedings. Work collaboratively with internal teams, contractors, police, health services and support agencies. Respond to enquiries from residents, councillors, MPs, resident associations, solicitors and other stakeholders. Monitor communal repairs, health and safety concerns and estate-related issues, ensuring prompt resolution and escalation where necessary. Contribute to service improvement initiatives and projects that enhance resident satisfaction and neighbourhood standards.

Essential Experience

Proven Housing Management experience within a local authority, housing association, ALMO, or social housing provider. Experience managing a housing patch and delivering tenancy management services. Experience investigating and resolving anti-social behaviour cases. Experience undertaking tenancy audits, home visits, estate inspections and tenancy-related checks. Experience managing tenancy breaches and tenancy enforcement action. Experience working with residents, stakeholders and partner agencies to resolve complex housing issues. Strong working knowledge of housing management systems and Microsoft Office applications.

Essential Knowledge and Skills

Strong knowledge of housing legislation and anti-social behaviour legislation. Understanding of tenancy and leasehold management practices. Experience preparing legal casework and supporting enforcement action. Excellent communication and customer service skills. Strong organisational skills with the ability to manage a varied caseload effectively. Ability to analyse information, make sound decisions and resolve complex issues. Confidence building positive relationships with residents, colleagues and external partners. Commitment to delivering high-quality services and improving outcomes for residents.

Why Apply?

Work for a respected London local authority. Flexible hybrid working arrangement. Opportunity to make a genuine impact within local communities. Supportive team environment. Immediate start available. Strong likelihood of contract extension.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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