HR Case Manager

We are pleased to be working with an award-winning company that is seeking an HR Case Manager to join their amazing HR team. Please make sure you read the following details carefully before making any applications. This is a telephone-based advisory role, supporting managers across the wider group through a centralised HR advisory function, where youll play a key part in delivering expert HR guidance on a wide range of complex employee relations matters. Youll manage your own caseload while partnering with stakeholders at all levels to drive fair, consistent, and commercially sound outcomes.

The Role

As an HR Case Manager, you will: Provide professional, proactive HR advice via telephone and written communication to managers across the business Take ownership of the compliance and checks regarding Right to Work processes. (Must have a full understanding of this process, including Visas, etc) Take ownership of long-term absence cases Manage a varied caseload of complex ER issues, including disciplinary, grievance, capability, and employee concerns Support and guide managers through investigations, hearings, appeals, and suspensions Review and advise on investigation reports, outcome letters, and formal documentation Ensure all cases are handled in line with employment law, best practice, and internal policies Coach and support managers to build confidence and capability in people management Maintain accurate records using a case management system, ensuring cases are progressed efficiently and within SLAs Work collaboratively with HR colleagues to ensure consistency and best practice across the function

About You

Were looking for someone who can confidently operate in a fast-paced, advisory environment: Proven experience managing complex HR/ER casework Strong knowledge of Compliance & Right to work checks Strong, up-to-date knowledge of UK employment law Confident communicator with the ability to influence and challenge at all levels Able to take a pragmatic, commercially focused approach to problem-solving Comfortable working autonomously while managing multiple priorities Strong attention to detail with excellent organisation and diary management skills Experience coaching and developing managers is highly desirable CIPD Level 5 or above (or equivalent) is preferred Whats on Offer Competitive salary package Generous holiday allowance (including bank holidays) Employee discount schemes Onsite facilities including parking and subsidised dining Long service and recognition schemes Supportive and collaborative HR environment Hybrid after 1st month - 3 days in the office / 2 from home New Ventures Recruitment Ltd is acting as a Recruitment Agency in relation to this vacancy. We are committed to promoting equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. xehkeey All recruitment decisions are based solely on skills, experience and suitability for the role.