Hybrid 1st Line IT Support Analyst

PinkWorm Recruitment is recruiting for a 1st Line Support Analyst in Nottingham. The role offers hybrid working after induction, with a salary in the £25,000–£27,000 range depending on experience. 35 hours per week, full-time, with 30 days leave plus bank holidays and a company pension.

You will provide first-line support via phone, email and live chat, troubleshoot issues, triage requests and keep customers updated while meeting SLAs and KPIs.

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