Hybrid Customer Service Centre Team Lead

Nottingham City Council is seeking a Customer Service Centre Team Leader in Nottingham to drive a high-quality, customer-focused service across housing management, repairs, and 24/7 contact operations. You will lead a team of advisors, coach performance, and plan workforce scheduling while implementing digital solutions and ensuring compliance with relevant legislation.

This hybrid role offers a permanent contract, a structured 37-hour week, and a supportive environment that values diversity and

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