Hybrid Fintech Escalations Specialist – ISA Expert

Tembo is seeking a customer-focused Escalations Specialist to own complex issues between Customer Support and Complaints. You’ll become a subject-matter expert on Tembo’s ISA/LISA savings products, investigate root causes, and drive resolutions with cross-functional teams in a fast-growing fintech.

Office-based London Bridge with hybrid work and a focus on continuous improvement, customer outcomes, and learning from every resolved case to inform product and process enhancements.

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