Hybrid Hotel Operations Supervisor

About the Role

Our client is seeking a motivated and experienced Hotel Operations Supervisor for their property in Wolverhampton . This hybrid role involves overseeing daily operations across various departments, ensuring seamless service delivery and guest satisfaction. You will work closely with department heads, manage staff, and address operational challenges, splitting your time between on-site supervision and remote administrative tasks. The ideal candidate is a strong leader with a keen eye for detail and a commitment to maintaining high standards in a dynamic hospitality environment. This position offers the chance to contribute significantly to the smooth functioning and success of the hotel.

Key Responsibilities

• Supervise daily operations of key hotel departments, including Front Desk, Housekeeping, and Food & Beverage.
• Ensure adherence to service standards, operational procedures, and safety regulations.
• Assist in managing staff schedules, training, and performance evaluations.
• Address and resolve guest complaints and operational issues in a timely and effective manner.
• Conduct regular inspections of hotel facilities to ensure quality and cleanliness standards are met.
• Collaborate with department managers to optimize resource allocation and operational efficiency.

Requirements

• Previous experience in hotel operations, with at least 1-2 years in a supervisory role.
• Strong understanding of hotel operations, including front desk, housekeeping, and F&B procedures.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in both an on-site and remote administrative capacity.
• Proficiency in hotel management software and standard office applications.
• High school diploma or equivalent; further education in Hospitality Management is a plus.

Benefits

• Competitive salary with opportunities for overtime pay.
• Hybrid work model offering a blend of on-site and remote flexibility.
• Health, dental, and vision insurance coverage.
• Paid time off and holiday pay.
• Employee discounts on hotel stays and amenities.