Hybrid Restaurant Manager

About the Role

Our client is seeking a proactive and experienced Hybrid Restaurant Manager to lead their dining establishment in Norwich . This role requires a leader who can balance on-site management duties with remote administrative tasks, ensuring exceptional customer service and operational efficiency. You will be responsible for overseeing daily operations, managing staff, controlling costs, and enhancing the overall guest experience. The ideal candidate has a strong background in restaurant management, excellent people skills, and the ability to adapt to a flexible working model, contributing to a thriving and highly-rated dining destination.

Key Responsibilities

• Manage all aspects of restaurant operations, including front-of-house and back-of-house coordination.
• Lead, train, and motivate restaurant staff to deliver outstanding service and maintain high performance standards.
• Oversee inventory management, procurement, and cost control to ensure profitability.
• Implement and maintain high standards of food quality, presentation, and service.
• Handle customer feedback, resolve complaints, and ensure guest satisfaction.
• Manage staff scheduling, payroll, and performance reviews.
• Perform administrative tasks remotely, including financial reporting, marketing coordination, and strategic planning.
• Ensure compliance with health, safety, and hygiene regulations.

Requirements

• Proven experience as a Restaurant Manager or Assistant Manager in a busy dining environment.
• Strong understanding of restaurant operations, including P&L management, inventory control, and staff supervision.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Familiarity with restaurant management software and office productivity tools.
• Flexibility to work varied shifts and manage hybrid responsibilities.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and career advancement.
• Staff meals and discounts on dining.