Hybrid Senior Payment Operations Advisor

Coventry Building Society is recruiting for a Service Support Senior Advisor to handle complex payment related requests in a hybrid setup with 2 days in the office, across Manchester and Coventry. You will act as a subject matter expert for exception cases, delivering accurate information and guidance to colleagues while ensuring timely resolution.

The role requires strong customer service experience, empathy and detail orientated work ethic, with SLAs guiding day-to-day tasks in a fast-paced

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