Hybrid Service Desk Team Lead — Lead & Develop IT

C4S Search Ltd is seeking a Service Desk Team Leader in Central London to drive day-to-day IT support operations and lead a team of service desk professionals. You will coordinate between customers and technical teams, ensure tickets are managed within SLAs, and push for service improvements.

The role requires strong leadership, excellent communication, and a solid background in ITSM with MSP exposure. The position offers a hybrid working pattern and a competitive benefits package.

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