Hybrid Tier 2 IT Support Engineer — Proactive 2nd-Line

Becrypt is seeking a motivated Tier 2 Customer Support Engineer to join our Service Desk team in a hybrid role with head office and homeworking options. You will deliver second-line technical support, troubleshoot complex issues, and collaborate with internal and customer teams to ensure reliable service delivery.

You will log tickets, meet SLAs, and provide proactive maintenance while escalation to management or third parties when needed.

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