Hybrid WFM Lead: Forecasting & Scheduling

Hargreaves Lansdown PLC in Bristol is seeking a Workforce Management Lead to own demand, budget and forecasting for Premium Services. You will translate forecasts into capacity plans across inbound and outbound activity, designing schedules that balance client demand with colleague wellbeing and performance.

The role requires strong data analytics, stakeholder partnership, and experience with WFM systems. Hybrid working is available with 3 days in the Bristol office.

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