Identity & Access Management Product Lead

Closing Date: Thursday 3rd September 2026

Location(s): Birmingham, Bristol, London or Manchester

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About the role

Identity is a critical capability underpinning every customer, partner and colleague interaction across BT Business. As our Identity & Access Management Product Lead, you will own the business vision, strategy, governance and roadmap for identity and role-based access management capabilities.

This is a Principal-level leadership role, combining deep IAM expertise with strategic product ownership. You'll shape long-term priorities, influence investment decisions and partner with Digital teams to deliver secure, scalable and customer-centric identity experiences.

Working within the Customer Experience team, you'll balance customer experience, commercial outcomes, security requirements and technical feasibility while ensuring identity remains a key enabler of growth, self-service and digital transformation.

What you'll be doing

• Define and drive the Identity & Access Management strategy across BT Business.
• Own and prioritise the Identity roadmap, aligning investment and delivery with business and customer outcomes.
• Act as the business owner for identity demand, gathering and prioritising requirements across BT Business.
• Partner with Digital teams to shape roadmaps and delivery priorities, ensuring identity capabilities deliver business value.
• Establish governance standards, access models and role-based access principles.
• Improve customer and colleague identity journeys, balancing usability, security and compliance.
• Monitor performance and adoption, identifying opportunities for optimisation and future investment.
• Build strong relationships across Customer Experience, Product, Digital, Security and Group Identity teams.
• Champion simplification and innovation, reducing friction while maintaining effective controls.

Essential Skills / Experience

• Deep expertise in Identity & Access Management (IAM), Identity Governance, CIAM and role-based access management, with experience shaping identity capabilities in a large, complex organisation.
• Proven experience leading a product, platform, capability or service, including ownership of strategy, roadmap, governance and prioritisation.
• Experience influencing senior stakeholders and delivery teams to translate business needs into solutions that balance customer experience, security, compliance and commercial outcomes.

Desirable Skills / Experience

• Knowledge of Identity Governance & Administration (IGA), authentication and authorisation frameworks.
• Experience designing customer or colleague identity experiences within digital transformation programmes.
• Experience working in Agile and product-led environments.
• Knowledge of governance, risk and regulatory requirements relating to access management.
• Experience driving stakeholder engagement, change and adoption of new capabilities.

Our Package

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Company car scheme (or cash alternative)
• 15% on target annual bonus
• Private healthcare for you and your family
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.

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