Open role
IFS Support Analyst
- Aggregated by CV-Library
- Glasgow
- Permanent
- Full Time
Job Description
As the IFS Support Analyst will play a key role in supporting, maintaining, and enhancing the IFS ERP platform across all finance functions within the business. This role blends operational support, system documentation, user training, and continuous improvement. It is ideal for someone with a finance background who is eager to expand into systems, process optimisation, and cross functional collaboration.
Key Responsibilities
IFS Support & Ticket Management
Manage and resolve IFS support tickets across AP, AR, GL, Procurement, Projects, and other finance modules.
Identify common issues, recurring themes, and opportunities for process improvement.
Support the Finance Systems Lead in troubleshooting and root cause analysis.
Monitor query screens daily, flag errors, and learn how to resolve them with guidance.
Documentation & Training
Maintain and update ClickLearn documentation for all finance processes.
Create new ClickLearn content for additional finance areas as knowledge grows.
Work through existing Finance and Procurement ClickLearns lower environments to build broad system understanding.
Deliver user training sessions and support new starters or new process rollouts.
Continuous Improvement & Stakeholder Engagement
Engage proactively with finance teams and business stakeholders to identify areas for improvement.
Promote best practices, encourage adoption of standardised processes, and support change management.
Recognise and champion standout users and SMEs across the business.
Project & Upgrade Support
Participate in Go Live Implementations, training and rollout activities.
Support system upgrade testing, including regression testing and validation of new functionality.
Assist with KPI reporting for fresh tickets and system performance metrics
Data & System Administration
Maintain base data within IFS to ensure accuracy and consistency.
Over time, take on additional responsibilities in IFS such as: Time corrections, User setup and permissions and company configuration
Supporting acquisitions by understanding new business processes and helping integrate them into IFS and MARCH workflows
Daily Tasks
Run Transfer Transactions jobs.
Monitor query screens for errors and escalate or resolve as appropriate.
Support users with day to day IFS queries and issues.
Skills and Experience
Experience working with ERP systems — IFS experience is essential.
Understanding of finance processes across AP, AR, GL; exposure to Procurement or Projects is advantageous.
Finance background (AAT beneficial but not essential).
Positive, proactive mindset with a strong willingness to learn.
Confident working independently and collaboratively within a team.
Strong communication skills and ability to engage with stakeholders at all levels.
Comfortable working in a changing environment and motivated by challenge and growth
What we offer
A competitive salary and benefits package appropriate to this position
An employer who values the ongoing wellbeing of its employees
Career development within a successful and growing business
About Us
We are MARCH®. The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board.
Why March?
Progress is People.
MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences
Key Responsibilities
IFS Support & Ticket Management
Manage and resolve IFS support tickets across AP, AR, GL, Procurement, Projects, and other finance modules.
Identify common issues, recurring themes, and opportunities for process improvement.
Support the Finance Systems Lead in troubleshooting and root cause analysis.
Monitor query screens daily, flag errors, and learn how to resolve them with guidance.
Documentation & Training
Maintain and update ClickLearn documentation for all finance processes.
Create new ClickLearn content for additional finance areas as knowledge grows.
Work through existing Finance and Procurement ClickLearns lower environments to build broad system understanding.
Deliver user training sessions and support new starters or new process rollouts.
Continuous Improvement & Stakeholder Engagement
Engage proactively with finance teams and business stakeholders to identify areas for improvement.
Promote best practices, encourage adoption of standardised processes, and support change management.
Recognise and champion standout users and SMEs across the business.
Project & Upgrade Support
Participate in Go Live Implementations, training and rollout activities.
Support system upgrade testing, including regression testing and validation of new functionality.
Assist with KPI reporting for fresh tickets and system performance metrics
Data & System Administration
Maintain base data within IFS to ensure accuracy and consistency.
Over time, take on additional responsibilities in IFS such as: Time corrections, User setup and permissions and company configuration
Supporting acquisitions by understanding new business processes and helping integrate them into IFS and MARCH workflows
Daily Tasks
Run Transfer Transactions jobs.
Monitor query screens for errors and escalate or resolve as appropriate.
Support users with day to day IFS queries and issues.
Skills and Experience
Experience working with ERP systems — IFS experience is essential.
Understanding of finance processes across AP, AR, GL; exposure to Procurement or Projects is advantageous.
Finance background (AAT beneficial but not essential).
Positive, proactive mindset with a strong willingness to learn.
Confident working independently and collaboratively within a team.
Strong communication skills and ability to engage with stakeholders at all levels.
Comfortable working in a changing environment and motivated by challenge and growth
What we offer
A competitive salary and benefits package appropriate to this position
An employer who values the ongoing wellbeing of its employees
Career development within a successful and growing business
About Us
We are MARCH®. The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board.
Why March?
Progress is People.
MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences