Impact-Driven Collections Specialist – Vulnerable Customers

Capital on Tap in Cardiff is seeking a Collections Officer to join our Specialist Support team. You will handle vulnerable customers in arrears with empathy and professionalism, conducting detailed reviews of accounts and documentation to tailor support.

You will work 37.5 hours per week, with 3 days in the office and 2 from home, starting fully office-based for the first 3 months, and collaborate with other departments to drive fair outcomes and strong customer outcomes.

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