Implementations Team Administrator
- newport, england, United Kingdom
- Permanent·On-site
- Full time
Job Description
Implementations Team Administrator
About WRS Systems
WRS Systems is a family-run technology business based on the Isle of Wight. For over 20 years, we’ve helped hospitality, retail and leisure businesses serve their customers through point of sale systems, self-service kiosks and ongoing support.
We’re proud of the relationships we’ve built with our customers and of the people behind our work. As we continue to grow, we’re looking for people who enjoy solving problems, supporting others and making a difference. At WRS, you’ll have the opportunity to develop your skills and build a career with us.
A structured route into technology implementation
We are looking for an organised, customer-focused and technically curious individual to join our Implementations Team, supporting the successful coordination, testing and delivery of customer systems while developing the knowledge and skills needed to progress within Technical Services.
About the opportunity
As WRS continues to grow, we are looking for an organised, customer-focused and technically curious Implementations Team Administrator to join our Technical Services function. You will support the coordination, testing, deployment and documentation of customer system upgrades, development releases, integrations and implementation activity.
You will be recruited directly into the Implementations Team Administrator role. To give you the strongest possible foundation, your first six months will include a structured placement within our Support Desk. This will help you build detailed product, customer and system knowledge before progressively transitioning into full-time implementation responsibilities.
What you will do
- Coordinate and administer customer implementation activity.
- Support software upgrades and the deployment of development releases.
- Assist with customer onboarding, environment configuration and integration activity.
- Carry out testing, validation and quality checks.
- Maintain clear implementation documentation, records and customer communications.
- Work with Support, Development, Data, Training, Projects and other internal teams.
- Assist with scheduled installations, equipment replacement and occasional on-site activity where required.
- Build the product and system knowledge needed to progress into greater implementation ownership.
What we are looking for Essential
- Strong organisation and attention to detail.
- Clear written and verbal communication.
- A customer-focused and professional approach.
- The ability to manage multiple priorities and maintain accurate records.
- Confidence using Microsoft Office applications.
- A practical problem-solving mindset and willingness to learn technical systems.
- The ability to work collaboratively across different teams.
Desirable
- Experience in IT support, service desk, implementation or technical administration.
- Knowledge of EPOS, hospitality, retail or customer technology systems.
- Experience supporting software deployments, system configuration or technical projects.
- An understanding of databases, networking or remote management tools.
What we offer
- A structured six-month learning and transition programme.
- Mentoring and practical technical training.
- Exposure to a broad range of customer systems and implementation activity.
- A clear pathway to develop within Implementations and wider Technical Services.
- The opportunity to contribute to both business-as-usual delivery and major customer projects.
- Ongoing professional development and career progression opportunities.
Salary, hours and benefits
- Salary to be confirmed, depending on experience.
- Predominantly Monday to Friday, 8:30am-5:00pm, with occasional additional or shifted hours to support scheduled software releases and implementation activity.
- 28 days' annual leave, plus an additional day off for your birthday.
- Additional holiday entitlement for long service.
- Health and wellbeing benefits available from day one.
- Employee Assistance Programme through Health Assured, providing 24/7 confidential wellbeing, financial and legal support.
- Private GP service, flu jabs and VDU eye-test vouchers through Specsavers.
- Discounted gym membership at Snap Fitness and 1Leisure corporate membership discount.
- Salary Sacrifice Electric Vehicle Scheme, subject to terms and conditions.
- Cycle to Work Scheme and Christmas Savings Scheme.
- Access to electric vehicle charging points and free on-site parking.
- Monthly team lunches, regular company social events and celebrations, and Employee Recognition Awards.
- Opportunities to take part in charity and community events.
- A supportive and collaborative working environment within a family-run, award-winning business.
Important information for applicants
- The role is based in Newport, Isle of Wight.
- The successful candidate must be willing to complete the initial Support Desk learning pathway.
- The role may include occasional customer-site activity and travel.
- The successful candidate will be required to complete the relevant right-to-work and pre-employment checks.