Import Export Coordinator

Job Title: Import/Export Coordinator

Contract Length: 6 Months

Location: Remote

****Strong experience with both Imports and exports******

Role Purpose

Own the full operational relationship with the customer from purchase order intake through export fulfilment and post-delivery follow-up. This includes validating and processing orders in SAP, coordinating with logistics partners, resolving documentation or data issues, and ensuring goods ship on time and in full.

Core Responsibilities

Customer Relationship & Communication

• Act as the primary operational contact for the customer
• Manage PO amendments (quantities, SKUs, loading dates)
• Communicate shipment plans, availability, and export details
• Support trials and new product introductions
• Coordinate dispute resolution and damaged goods claims

Order Processing & Validation

• Receive and validate customer POs
• Manage obsolete or substituted SKUs
• Ensure Master Data extensions are completed for order creation
• Confirm amended POs are final before processing

Sales Order Creation (SAP)

• Create and maintain Sales Orders through OpenText
• Apply pricing, batch, and Incoterm data
• Add batch and Incoterm info post-OpenText processing
• Process FOC orders and arrange shipments
• Clear stuck OpenText transactions
• Route correctly (Maersk, non-Maersk, LCL, DG)

Export & Logistics Handover

• Align with Planning Team if the stock will be available on requested loading dates before you handover to team.
• Handover SOs to client for booking once complete
• Release blocked orders and check stock readiness
• Plan pallets, containers, and packaging
• Organise export packaging (e.g., outer cartons)
• Identify DG orders for special handling
• Archive POs and documentation in correct files

Post-Shipment

• Raise and follow through dispute cases (credit/debit pricing)
• Investigate damaged goods issues with customer and logistics

Systems & Tools

• SAP (essential)
• OpenText – Validation Tool
• Maersk booking systems
• Excel (required)
• Word / PowerPoint (preferred)

Profile & Competencies

• Comfortable owning customer operational relationship
• Strong in detail, accuracy, and documentation
• Able to handle complexity and multiple orders concurrently
• Communicates clearly across customers, logistics, and internal teams
• Works independently once trained
• Deadline-driven and organised