Inbound Sales Executive

Inbound Sales Executive

Birmingham

£30,000 p.a. + uncapped commission

ER Recruitment is working with a well‑established and growing organisation with an excellent reputation for customer service and employee development. They are looking to recruit an Inbound Sales Executive to join their Birmingham team.

Responsibilities

• Handle inbound customer enquiries via telephone and email.
• Build rapport and understand customer requirements.
• Recommend suitable products and services based on customer needs.
• Convert enquiries into sales while delivering an excellent customer experience.
• Follow up quotations and warm opportunities to maximise conversion rates.
• Maintain accurate customer records using CRM systems.
• Achieve individual and team sales targets and KPIs.
• Develop long‑term customer relationships to encourage repeat business.

Qualifications

• Previous experience in inbound sales, customer service, account management or telesales.
• Professional and engaging telephone manner.
• Strong relationship‑building and listening skills.
• Customer‑focused with the ability to identify sales opportunities.
• Organised with good attention to detail.
• Comfortable using CRM systems and Microsoft Office.

Benefits

• Uncapped commission structure.
• Structured induction and ongoing training.
• Excellent career progression opportunities.
• Friendly and collaborative working environment.
• Comprehensive employee benefits package.

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