Indirect E‑commerce CX Lead: Marketplaces & Growth

Experis in London is seeking a Customer Experience Manager - Indirect E-commerce to lead marketplaces and platforms, shaping journeys that drive growth across third-party channels including Amazon, eBay and q-commerce partners. You will own channel performance, set and optimise KPIs, and align internal teams and external partners in a global, matrixed environment.

This role focuses on content, customer touchpoints, conversion, data privacy compliance, and cross-regional collaboration to maximise

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