Insights Analyst

Are you an Insights Analyst who enjoys digging into messy problems, working autonomously, and using data to genuinely improve outcomes for people? I'm hiring for an Insights Analyst to join a purpose‑driven organisation delivering services across employability, justice, health, and wider citizen services.

This is a hands‑on role with a strong focus on Power BI , offering a high level of autonomy and the chance to shape how insight is used across the business. It's ideal for someone who enjoys ownership, investigative analysis, and working in an environment where the work has real social impact.

You'll play a key role in helping the organisation understand what's working, what isn't, and why – supporting reviews of service delivery, business processes, and long‑term outcomes such as sustainable employment.

What you’ll be doing

• Build and maintain Power BI dashboards and reports , translating raw data into meaningful insight
• Analyse performance and outcomes across services, identifying trends, issues, and opportunities
• Support reviews of how services are delivered and highlight where improvements can be made
• Work closely with stakeholders to understand requirements and turn questions into actionable insight
• Take ownership of insight projects end‑to‑end, from problem definition through to delivery
• Communicate findings clearly to both technical and non‑technical audiences

What you bring

• Strong, hands‑on experience with Power BI (essential)
• Background in insights, MI, business intelligence, or data analysis
• Comfortable working independently and with minimal direction
• Curious, problem‑solving mindset – motivated by understanding why things are happening, not just reporting the numbers
• Clear communicator able to explain insights simply and effectively
• Aligned with working in a purpose‑led, mission‑driven organisation (sector experience isn't essential)

Why this role

• High level of autonomy – you'll be trusted to manage your own workload and priorities
• Meaningful work – your insights directly influence services that support people into work and improve life outcomes
• Variety – projects span employability, justice, health, and citizen services
• Hybrid working – just one day a week in the Liverpool office
• A values‑driven environment focused on impact rather than profit

£38,000 - £45,000

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