Insights-Driven Quality & Performance Analyst

SGN is seeking a Quality & Performance Analyst in Glasgow with a salary ranging from £29.9k to £35.9k per annum. This full-time role has a hybrid working model and focuses on enhancing customer service quality.

The successful candidate will monitor performance, provide analytical insights, and offer coaching to ensure exceptional service delivery. A solid background in performance management and excellent communication skills are essential for this position. SGN embraces diversity and encourages candidates to apply regardless of qualifications.

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