Insurance Administrator

About the Role

Our client is seeking a highly organised and detail-oriented Insurance Administrator to support their team in Stoke-on-Trent . This role is fundamental to the smooth operation of the insurance department, involving the processing of policy documentation, managing customer records, and providing essential administrative support. You will be a key point of contact for client inquiries, ensuring a high level of service. This is a great opportunity to build a career in the insurance sector, working in a supportive and friendly office environment.

Key Responsibilities

• Process new insurance policies, renewals, and endorsements accurately and efficiently.
• Maintain and update customer databases and policy records.
• Respond to customer inquiries via phone, email, and in person, providing information and resolving issues.
• Assist with the preparation of reports and correspondence for management and clients.
• Support the underwriting and claims teams with administrative tasks as required.

Requirements

• Previous experience in an administrative role, ideally within the insurance industry .
• Excellent organizational skills and a keen eye for detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Competitive starting salary and opportunities for pay increases.
• Hybrid working arrangements offering a blend of office and remote work.
• Comprehensive training program and ongoing support.
• Company pension scheme and other employee benefits.
• A positive and supportive work culture in Stoke-on-Trent .