Insurance IT Support Specialist

About the Role

Our client is seeking a skilled and responsive Insurance IT Support Specialist to provide technical assistance to their employees in Nottingham . This role is essential for ensuring the smooth and efficient operation of the company's IT systems, which are critical for all insurance-related operations. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and providing general IT support to ensure productivity. This is an excellent opportunity for an IT professional who enjoys problem-solving and supporting users within a dynamic business environment. The ideal candidate will have a strong technical background and excellent customer service skills.

Key Responsibilities

• Provide first and second-level IT support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts, permissions, and access rights within the IT infrastructure.
• Assist with the implementation of new IT systems and upgrades.
• Maintain accurate IT support documentation and knowledge base articles.

Requirements

• Proven experience in an IT support role, preferably within a corporate environment.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
• Experience with hardware repair and troubleshooting.
• Excellent customer service and communication skills.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits

• Competitive salary with regular performance reviews.
• Flexible hybrid working arrangement for a better work-life balance.
• Comprehensive health and wellness benefits package.
• Company-provided training and opportunities to gain new IT certifications.
• Generous annual leave and pension scheme.